Duties and Taxes

DDP countries

For countries whose border force supports DDP (Delivered Duty Paid), all customs duties, fees and taxes are already included in the product price. There is nothing extra to pay at checkout or on delivery.

United States

All US orders are shipped DDP. Duties and taxes are included in the price, with no additional fees.

From 29 August 2025 the US removed the $800 USD de minimis threshold, so every import is subject to duties and formal customs clearance regardless of value. We cover that cost for you.

If a DDP charge does not go through

Some destinations are listed as DDP, but charges are not always passed to the border force successfully. If this happens, you may be contacted to pay the duties a second time.

Pay the charge to release your order, then contact us with the payment receipt and we will refund the duties you have already paid us immediately.

Non-DDP countries

Where DDP is not available, you are responsible for any import duties, taxes or brokerage fees charged by your country's customs authority. These rates vary by destination and are outside our control. Duties are common for customers in Europe, the UK, Canada and parts of Asia, where duty-free thresholds are low.

Duties Calculator

Refused or returned orders

Orders refused or returned due to unpaid customs duties, taxes or fees are not eligible for a full refund. In these cases:

• The original shipping cost is deducted from your refund.
• The return shipping cost (if charged) is also deducted.

This can result in two shipping fees and a partial refund only. Please review all customs prompts at checkout and our full policy before ordering.

Our aim is transparency, so there are no surprises after your order ships.