Duties and Taxes

IMPORTANT — Orders that are declined or returned due to unpaid customs duties or taxes are not eligible for a refund.

Customers are responsible for any applicable import duties, taxes, or fees, which vary depending on the shipping destination. These charges are set by your country’s customs authority and are outside our control.

To estimate potential charges, you can use a duties calculator.

This is particularly relevant for customers in Europe, the UK, Canada, and select Asian countries, where duties are often applied to imported goods.

🇺🇸 United States Customers

Due to ongoing changes in US trade and tariff policies, some orders may now be subject to import duties or brokerage fees, depending on the product value, material type, and shipping method.

While many orders under $800 USD still enter duty-free under the de minimis threshold, this cannot be guaranteed and is subject to review by US Customs.

 

If you refuse to pay duties or taxes and the item is returned to us, we will deduct:

  • The original shipping cost
  • The return shipping cost (if charged)

This means you may incur two shipping fees and will not be refunded the full order amount.

We recommend reviewing all customs prompts during checkout and referring to our policy page before placing your order. Our goal is to ensure a clear and fair process for both you and our team.

Frequently asked questions
What are your shipping options?

For domestic orders within Australia, we ship via Australia Post—choose between Standard Parcel Post or Express Post at checkout.

For international orders, we offer two options:

  • Australia Post International – handed off to your local postal service (like USPS, Royal Mail, etc.)
  • DHL Express – a faster, tracked courier service

All orders ship from Brisbane, Australia within 1–2 business days, and you’ll receive tracking details once it’s on the way. If you’re in a rush or have questions about delivery times, feel free to DM us
What is the returns & exchanges policy?

You can request a return or exchange through our online return portal within 7 days of receiving your order. Exchanges are free for domestic orders (both ways!) if the item is available. Domestic returns have a small $10–$12 fee and must be unworn with tags.

If you’re outside of Australia, you can still return items—just make sure to request it within 10 days of receiving your order. International customers cover all postage costs. We partner with couriers in most major countries to offer prepaid return labels. If not, you’re welcome to use any courier you prefer—just send us the tracking number so we can keep an eye on it. Refunds are processed once we receive your item.
Do you restock sold out items?

Some pieces do restock—others won’t. You can sign up for restock alerts on each product page, and we usually share updates on Instagram and email first. If you’re after something specific, feel free to message us and we’ll check for you.
How long will my order take to ship?

We aim to dispatch within one business day of your order, generally by 2pm AEST. You’ll get tracking as soon as it’s on the way. During busy periods, there may be a slight delay—but we’ll always keep you in the loop.