Duties and Taxes

Important: Orders refused or returned due to unpaid customs duties, taxes, or fees are not eligible for a full refund.

You are responsible for any import duties, taxes, or brokerage fees charged by your country’s customs authority. These rates vary by destination and are outside our control. To estimate possible charges, use an online duties calculator.

Duties are common for customers in Europe, the UK, Canada, and parts of Asia, where thresholds for duty-free imports are low.

Duties Calculator

🇺🇸 United States Customers

From 29 August 2025, the U.S. has removed the $800 USD de minimis threshold. All imports—regardless of value—are now subject to duties and formal customs clearance, with costs depending on product value, material type, and shipping method.



If you refuse to pay assessed duties or taxes and your order is returned:

  • Original shipping cost will be deducted from your refund.
  • Return shipping cost (if charged) will also be deducted.

This may result in two shipping fees and a partial refund only. Please review all customs prompts at checkout and our full policy before ordering.

Our aim is to ensure transparency so there are no surprises when your order arrives.

Frequently asked questions
What are your shipping options?

For domestic orders within Australia, we ship via Australia Post—choose between Standard Parcel Post or Express Post at checkout.

For international orders, we offer two options:

  • Australia Post International – handed off to your local postal service (like USPS, Royal Mail, etc.)
  • DHL Express – a faster, tracked courier service

All orders ship from Brisbane, Australia within 1–2 business days, and you’ll receive tracking details once it’s on the way. If you’re in a rush or have questions about delivery times, feel free to DM us
What is the returns & exchanges policy?

You can request a return or exchange through our online return portal within 7 days of receiving your order. Exchanges are free for domestic orders (both ways!) if the item is available. Domestic returns have a small $10–$12 fee and must be unworn with tags.

If you’re outside of Australia, you can still return items—just make sure to request it within 10 days of receiving your order. International customers cover all postage costs. We partner with couriers in most major countries to offer prepaid return labels. If not, you’re welcome to use any courier you prefer—just send us the tracking number so we can keep an eye on it. Refunds are processed once we receive your item.
Do you restock sold out items?

Some pieces do restock—others won’t. You can sign up for restock alerts on each product page, and we usually share updates on Instagram and email first. If you’re after something specific, feel free to message us and we’ll check for you.
How long will my order take to ship?

We aim to dispatch within one business day of your order, generally by 2pm AEST. You’ll get tracking as soon as it’s on the way. During busy periods, there may be a slight delay—but we’ll always keep you in the loop.