Returns and Exchanges

We want you to love your purchase! If you need to return or exchange an item, you can now do it instantly through our online portal:

Request a Return / Exchange

Policy Details
Domestic Exchanges
  • Exchanges are free, with shipping both ways covered.
  • Include the size or item you’d like to exchange for in the return request notes.
  • If the requested item is out of stock, we will contact you with alternative options.
  • Exchange requests must be submitted within 7 days of delivery.
Domestic Returns
  • A return shipping fee of $10 (1 item) or $12 (2 or more items) will be deducted from the refund.
  • Items must be unworn, unwashed, and in original condition with tags (if any) attached.
  • If an item is returned damaged or not in original condition, deductions may apply, or the item may be reshipped at your expense.
  • Return requests must be submitted within 7 days of delivery and shipped back within 7 days of approval, otherwise the request will be cancelled.
International Returns and Exchanges

We have partnered with couriers in most of our key shipping countries (NZ, USA, UK) to offer instant return and exchange labels through the portal above. If you encounter any errors using the portal, please contact us.

All international returns and exchanges must be requested within 10 days of delivery. Shipping costs are the responsibility of the customer, except in cases of faulty or incorrect items. Items may be returned using any courier of your choice; please ensure tracking is provided. Refunds will only be processed once the returned item is received.
Returns Address

Unit 7 / 109 Riverside Place, Morningside 4170, QLD, Australia.
Final Sale Policy

Items marked as Final Sale are not eligible for return or exchange unless the item is damaged, faulty, or you received the wrong item.

Please inspect your order upon arrival and contact us promptly if there is an issue—we’ll sort it out as quickly as possible.

Frequently asked questions
What are your shipping options?

For domestic orders within Australia, we ship via Australia Post—choose between Standard Parcel Post or Express Post at checkout.

For international orders, we offer two options:

  • Australia Post International – handed off to your local postal service (like USPS, Royal Mail, etc.)
  • DHL Express – a faster, tracked courier service

All orders ship from Brisbane, Australia within 1–2 business days, and you’ll receive tracking details once it’s on the way. If you’re in a rush or have questions about delivery times, feel free to DM us
What is the returns & exchanges policy?

You can request a return or exchange through our online return portal within 7 days of receiving your order. Exchanges are free for domestic orders (both ways!) if the item is available. Domestic returns have a small $10–$12 fee and must be unworn with tags.

If you’re outside of Australia, you can still return items—just make sure to request it within 10 days of receiving your order. International customers cover all postage costs. We partner with couriers in most major countries to offer prepaid return labels. If not, you’re welcome to use any courier you prefer—just send us the tracking number so we can keep an eye on it. Refunds are processed once we receive your item.
Do you restock sold out items?

Some pieces do restock—others won’t. You can sign up for restock alerts on each product page, and we usually share updates on Instagram and email first. If you’re after something specific, feel free to message us and we’ll check for you.
How long will my order take to ship?

We aim to dispatch within one business day of your order, generally by 2pm AEST. You’ll get tracking as soon as it’s on the way. During busy periods, there may be a slight delay—but we’ll always keep you in the loop.